Banking & Financial

IBPS Clerk / Customer Service Associate

Institute of Banking Personnel Selection - Clerical Cadre / Customer Service Associate — IBPS Clerk (now officially designated as Customer Service Associate) recruits personnel for customer-facing banking transactions, cash handling, savings account opening, and retail banking support across 11 public sector banks. Notably, there is no interview round; selection is made 100% on Mains exam merit.

Conducting Body
IBPS
Level & Scope
Government Recruitment • National
Mode & Duration
Two-Tier Computer Based Test: Preliminary Exam (Prelims: 1 Hour)
Exam Timeline
August / September (Prelims) & October (Mains)
Institute of Banking Personnel Selection (IBPS)Dates: Announced

Last Verified: 2026-03-01 from official conducting body notifications.

IBPS Clerk / Customer Service Associate (Institute of Banking Personnel Selection - Clerical Cadre / Customer Service Associate) Examination Guide
Banking & FinancialGovernment Recruitment

Official Overview & Examination Scope

Purpose, Scope & Academic Impact

IBPS Clerk (now officially designated as Customer Service Associate) recruits personnel for customer-facing banking transactions, cash handling, savings account opening, and retail banking support across 11 public sector banks. Notably, there is no interview round; selection is made 100% on Mains exam merit.

Eligibility Criteria & Academic Qualifications

Graduation degree in any discipline. Proficiency in the local official language of the applied state/UT is mandatory. Age: 20 to 28 years.

Exam Pattern & Test Structure

Total: 200 Marks (Mains Written Exam only - No Interview)
Section / PaperQuestionsMarksDuration
Prelims: English Language30 Questions30 Marks20 Minutes
Prelims: Numerical Ability35 Questions35 Marks20 Minutes
Prelims: Reasoning Ability35 Questions35 Marks20 Minutes
Mains: General / Financial Awareness50 Questions50 Marks35 Minutes
Mains: General English40 Questions40 Marks35 Minutes
Mains: Reasoning Ability & Computer Aptitude50 Questions60 Marks45 Minutes
Mains: Quantitative Aptitude50 Questions50 Marks45 Minutes
Marking Scheme & Negative Marking:

Prelims: +1 correct, -0.25 wrong (Qualifying). Mains: 190 questions for 200 marks, with 0.25 negative marking. Final merit list is scaled out of 100 marks (No Interview).

Negative Marking Rule: 0.25 of the marks assigned to the question deducted as penalty

Recommended Preparation Roadmap & Strategy

Focus intensely on rapid numerical calculations (Speed Math) to score 30+ in 20 minutes in Prelims.
Read banking updates and financial news daily for Mains General/Financial Awareness (50 marks).
Ensure native or fluent proficiency in the local language of the applied state.

Cutoff Trends & Score Benchmark

Cutoffs are state-wise and vary significantly; Delhi, UP, and Rajasthan cutoffs typically require 78-85 marks out of 100 in Prelims.

Recruited Posts, Services & Cadres

Punjab National Bank
Bank of Baroda
Canara Bank
Union Bank of India
Bank of India
Indian Bank

Frequently Asked Questions

Is there an interview in IBPS Clerk?

No, in line with Government of India policies for Group B/C appointments, there is no interview. Selection is made purely on Mains examination performance.

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